About FileOnion
FileOnion is a secure document-collection platform for professional firms — legal and immigration practices, tax and accounting firms, mortgage and real estate teams, healthcare organizations, and HR departments.
What FileOnion does
You create a request listing the documents you need and send it to your client. The client receives a branded email or text message and uploads everything through a secure portal — no account or password required. Your team reviews, approves, and organizes the results while the request moves through your workflow.
What makes it different
- No-login client portal — clients open a magic link and upload; there is nothing for them to sign up for. See Client Portal.
- AI Request Builder — describe the matter in plain language and get a scoped document list with per-document checklists, ready to edit and send. See AI Request Builder.
- Industry Template Library — curated and community request templates across Immigration, Tax & Accounting, Mortgage & Real Estate, Legal, and HR & Onboarding. See Template Library.
- Workflow automation — requests move through configurable stages on a Kanban board, with actions that run automatically as they progress. See Workflows.
Support
- Email support@fileonion.com any time — our first-response target is 2 business hours for Normal and High priority requests.
- Open the in-app Support center from your profile menu to create and track support requests.
- Check live system health and incident history at status.fileonion.com.
Learn more about the product at fileonion.com.