FAQs

Everything you need to know to get started and get to work in FileOnion.

Q1: What is FileOnion?

FileOnion is a secure file-sharing platform that allows users to request, review, and store documents, while also providing tools for communication directly within the application to streamline document management.

Q2. Is there a free trial available?

Yes, FileOnion offers a free trial account for 14 days, which provides 25 GB of storage. After the trial period, you will need to purchase a subscription to continue using the service.

To sign up for a free trial, click on the "Sign Up" button on the homepage, fill out the required information, and follow the instructions in the confirmation email.

Q4. What happens after the 14-day trial period?

After the 14-day trial period, your account will need to purchase a subscription to continue using FileOnion.

Yes! With FileOnion, you can easily share document requests with clients, whether they have a FileOnion account or not. Clients can securely upload and share their documents directly with FileOnion users without needing to log in.

Q6. How do I send an invitation to someone?

To send an invitation, first, create a client in the "Client" tab, then select the request tab, fill in the title, details, and the recipient's name to send the invitation to that client.

Q7. What types of files can I upload?

You can upload a variety of file types, including documents and images. We will also be introducing a video upload option soon. Please note that the total storage limit during the trial period is capped at 25 GB.

Q8. How secure is my data on Fileonion?

Your data is secured with encryption during both transfer and storage, and we use industry-standard security practices to protect your information.

Q9. How do I delete a file?

To delete a file, log into your account, navigate to your file list, select the file, and click the "Delete" option.

Q10. What should I do if I forget my password?

If you forget your password, click the "Forgot Password?" link on the login page, enter your email address, and follow the instructions in the reset email.

Q11. Is there customer support available?

Yes, Fileonion provides customer support on our website. We aim to respond to all inquiries within 24 hours.

Q12. Can I access my files from multiple devices?

Absolutely! You can log into your Fileonion account from any device with internet access to manage and access your files.

While your client’s may share files freely, please ensure you are not requesting or storing files that violate our terms of service.

Q14. How do I upgrade my account after the trial?

To upgrade your account, log in, go to the "Account Settings" or "Upgrade" section, and select a subscription plan that meets your needs.

Q15. What happens if I exceed 25 GB of storage during the trial?

If you exceed the 25 GB limit during your trial, you will need to delete files to free up space or purchase a subscription to continue storing your files.

Q16. What payment methods are accepted for subscriptions?

We accept various payment methods, including credit cards, PayPal, and other major payment processors.

Q17. Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time through your account settings. Your account will remain active until the end of the billing cycle.

Q18. Will I lose my files if I cancel my subscription?

You won’t lose your files right away if you cancel your subscription. You'll have full access to download and manage your files until the end of the billing cycle, ensuring you have plenty of time to save everything you need.

Q19. How can I upgrade from a free trial to a paid subscription?

To upgrade, log in to your account, go to "Account Settings," and select "Upgrade." Choose the plan that suits you and follow the payment instructions.

Q20. Is there an app for Fileonion?

FileOnion is fully accessible through web browsers and is optimized for both mobile and desktop use, making it easy to manage your documents from any device. We're also exploring the development of a dedicated mobile app to enhance accessibility even further in the future.

Q21. What should I do if I experience technical issues?

If you encounter any technical issues, please contact our customer support through the contact form or email, and we will assist you as quickly as possible.

Q22. Can I use Fileonion for business purposes?

Yes, Fileonion can be used for both personal and business purposes. We offer plans that cater specifically to your personal or business needs.

Q23. Do you offer any collaboration features?

Yes, Fileonion allows multiple users to access and collaborate on shared files, making it suitable for team projects.

Q24. How is my data backed up?

Your data is securely protected with regular cloud backups, ensuring that your files are always safe and accessible when you need them. Our backup system is designed to give you peace of mind while managing your documents.

Q25. What happens if a shared file is deleted?

If a shared file is deleted by the owner, it will no longer be accessible to anyone with whom it was shared. Ensure you keep copies if needed.

Q26. Can I access my account offline?

While FileOnion requires an internet connection to access files within the app, you can easily download your documents for offline access. Plus, with our Dropbox integration, managing your files offline becomes even more convenient.

Q27. How do I change my email address or account details?

To update your account details, simply log into your account and head to "Account Settings" to make any changes. If you'd like to change your email address, please contact our support team.

Q28. What types of file formats are supported for upload?

Fileonion supports a wide range of file formats, including PDF, DOCX, JPG, PNG, and soon, video formats like MP4 and AVI. Please check our website for a complete list of supported formats.

Q29. Can I rename files after uploading?

Yes, you can rename files after uploading them. Simply go to your file list, select the file, and choose the option to rename it.

Q30. Is there a limit to the number of files I can upload?

There is no specific limit on the number of files you can upload during the trial, but the total storage must not exceed 25 GB.

Q31. What should I do if I encounter an error while uploading?

If you encounter an error while uploading, check your internet connection and ensure that your file meets the size and format requirements. If the issue persists, contact our support team.

Q32. How do I organize my files?

You can create folders to organize your files within your Fileonion account. Navigate to your file list from the File Manager page, and use the "Create Folder" option to group related files.

Q33. What should I do if I receive a suspicious invitation?

If you receive an invitation that seems suspicious or unexpected, do not click any links. Instead, verify the sender by contacting them directly before taking any action.

Q34. Can I download files shared with me?

Absolutely! You can easily download files shared with you through the invitation link, and with our Dropbox integration, you can even save them directly into your Dropbox account for added convenience.

Q35. How do I contact customer support?

You can reach customer support through the contact form on our website or by sending an email to our support address. We aim to respond within 24 hours.

Q36. Is there a mobile version of Fileonion?